Reputation Monitouring & Management
The internet is the new arena for online consumers, allowing them to share their experience about your business with other consumers within your marketplace. How are you managing your online reputation?
1 out of 5 consumers are influenced by online reviews. Do you know what consumers are saying about your business online?
After a sales or service encounter if someone has a bad experience only 4% of consumers will complain directly to you. However, most will share a negative review or rating online. One negative review can cost your dealership thousands or even hundreds of thousands in lost revenue.
With ePerformance Reputation Management Suite you will protect and dominate your online reputation and give you the edge over your competition. Our technology advanced Reputation suite is miles ahead of the other companies that offer reputation management.
Our ePerformance Suite gives you the following features:
- You very own Reputation Management site
- Top rankings on search engines powered by our premier technology of “ebo” ®
- Listing on our national ratings sites
- Produce leads with our exclusive referral generator ™
- Full Service (all reviews captured are monitored before being published online)
- Facebook Social Applications
- Social Buzz ™
- Social Share ™
Retention and referral marketing system
Here is the best part, ePerformance Suite provides you with a dedicated branded online reputation engine for collecting reviews that ranks in the search engines with 3rd party review sites. This allows you to showcase your great reviews. We syndicate your reviews automatically to Facebook, captures referrals, promote your Google places, increase Facebook followers, increase overall customer retention, all with our built in marketing platform.
Our Reputation Management Dashboard provides you with daily tracking and measuring of your dealerships overall customer satisfaction and stay informed of what others are saying about your dealership both positive and negative with our exclusive Social Buzz ™.
ePerformance implements process for both positive and negative ratings. A member of our reputation management team monitors and reviews every rating captured about your business. Our positive review process encourages satisfied customers to follow your business on Facebook and a simple step to share that review on other important websites, helping you establish and dominate a positive online reputation.
When a Negative review is captured, a member of our reputation management team will notify you immediately, giving you the ability to resolve the issue quickly! Our research shows that 90% of customers will come back to your business if you address their concerns immediately.
Knowing, over 80% of consumers are influenced by online reviews, how confident are you with your online reputation strategy? Implement into your business with the best Reputation Management platform on the market.